FAQ – Bingo Merch

Shipping costs vary depending on what you're ordering, where it's going and whether you want to be able to track it. For a t-shirt, prices start at just 3.75 Euros for shipping within Germany, 5.90 Euros to the rest of Europe and 7.90 Euros Worldwide. You can always check exactly how much shipping will cost on the cart page before you head to the checkout though.

Unfortunately, even the fine, qualified postal system loses a package now and again. If you have not received your package, we kindly ask you to let us know within 30 days (60 days for customers outside the EU) of your order date and we will credit your account or reship the item. Notices about undelivered goods received after the above time frames will not be considered for store credit or reshipment!

If your stuff does not arrive at your door within the delivery times listed above, please drop us an Email and we will look into it for you right away.

We currently accept payment by credit card or Paypal. Our store is operated in Euros but you can also pay in a variety of different currencies such as GBP or USD. Just select your local currency from the dropdown menu at the top of the page and all prices will be updated and the checkout will be processed in your currency of choice. Please note that the exchange rate is calculated automatically on the day of the transaction and therefore, in the case of a refund, the amount returned may be slightly more/less than the original amount.

First off, we do everything in our power to ensure that you will! However with pre-orders we are reliant on external suppliers and labels sending all the stock to us in time. Rest assured though that as soon as we have items here, we will be working on shipping them out as fast as we can. Our aim is to ship them prior to release day so that you will have that record in your hands on the day it comes out! Also just be aware that if you include other items together with pre-order we will ship everything together when the pre-order is ready.

Of course you can! We will refund your purchase with no questions asked if...

1. The goods are returned to us within 30 days of you having received them.

2. We receive the goods back in exactly the same condition they were when they were shipped, i.e.: unwashed and unworn, free of odours from pets or perfume, no make up stains.

Please include the original packing slip or your order number when sending anything back as well as a short note detailing whether you would like a refund or a replacement (i.e. other size). The later is subject to availability so we recommend checking whether the desired exchange item is in stock before initiating a return. Shipping and handling expenses will be applied to the re-shipment. Shipping will not be refunded for returned items. Please send your return to:

Bingo Merch GmbH
Webshop Returns
Naumburgerstr. 4
12057 Berlin
Germany

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